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After Sales Manager

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email info@ksearch.it

 

Luogo di lavoro: Resana | Provincia: Treviso
Tipo di impiego: Full time
Inquadramento: Quadro
Settore: Commerciale, vendite
Riferimento annuncio: Service

For a leading companies in the field of residential and industrial heating we are looking for the After Sales Manager.

Hierarchical Manager
Country Manager

Overall Objectives
1) service network management in terms of contracts, capillarity and technical support
2) spare parts turnover responsability and commercial policy management
3) service organization management
4) service costs (warranty and out of warranty) supervision and management
5) supervision of quality level and KPIs of service network made of CTA (service centers) and CIS (authorized installers)
6) organization of training activities through the network

Activities/Tasks
supervision of network for technical quality and sales and service quality to customers
training to CTA and CIS with a structured calendar, creation of external training rooms
capacity to decide which CTA include and/or esclude from network, evaluation of competences
cooperate with Area Managers for the territory coverage
solve technical problems in conjunction with CTA and CIS
turnover and costs supervision and responsability
spare parts managment in terms of stock availability, price list control, and turnover.

Basic Requirements

Master's degree in Engineering
10 years experience in heating and heat pumps products after sales side especially on commercial applications

Previous Experiences
After sales of HVAC companies
Languages
English

Sede di lavoro: Resana (TV)